Office goers who jumped from Carlton Towers didn't know where the stairs were?
“They didn’t have to jump; they did not have to break the glasses. They could have just used the stairs. They were so used to the elevators that it did not occur to them that they could use the stairs. People, who were trapped in the building were not aware of the existence and location of the staircase,” deputy director (technical), fire and emergency services, BK Hamppagol, told DNA.
via dnaindia.com
I find this hard to believe